Product highlights 

and other musings...

May 6, 2022

BigWave, founded in 2005, creates service management software that schedules and tracks service, deployments, and maintenance for IT assets in the retail space.  Does your business fall into this category? Read on to learn more about BigWave’s solution directly addresses your unique operational needs! BigWave is focused on enabling your team to easily assign, schedule, and

What is BigWave?

May 4, 2022

Today, a user emailed looking for a specific person in their system.  Given the name of a person, it’s straightforward to find them and see how they are entered into the system.  In this article I cover different ways to find a person and their login information. There are 3 areas from which a person can

Find a user and view their login information

April 20, 2022

Many BigWave users leverage the flexible and extensive invoicing features.  This evening’s release will feature an API update that includes invoicing information in work order GET calls. Invoice information is only returned for the single work order GET (vs. the batch call).   From the API if you require the pricing details associated with each invoice,

New API endpoints for invoice information

April 8, 2022

Today we released the ability to define custom fields for Partners.  This continues the upgrades we are making to the partner area including the ability for partners to have their own technician lists and manage them accordingly. To define Partner custom fields…Navigate to the Setup page (Actions/Setup)Choose Global Custom Fields Choose the Partner type Add your

Project Manager Custom Fields

April 6, 2022

BigWave helps manage maintenance contracts that require regular site visits on a defined periodic schedule. Whether it be on a weekly, monthly, or yearly basis, BigWave will keep track of the last time a site visit was performed and automatically create and schedule a new work order for the next site visit. A BigWave customer recently

Monitor Fire Alarm Systems

March 17, 2022

To better understand Projects in BigWave, and why these even exist, it’s important to understand the limitations found with most field service management software (FSM) or ticketing systems. BigWave was created to address these limitations. In general, most FSM offerings are “one size fits all”. There is no ability to adjust a work order or ticket

What are projects in BigWave?

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