The new Dark Mode theme

Today, we released support for dark mode to BigWave. Many are familiar, but dark mode is a theme style that reduces glare by making backgrounds darker centric vs lighter centric. You might already do this with your phone or computer. BigWave doesn’t adjust to your OS preference automatically (and there are reasons for doing this), […]

Interact with your Partners in BigWave

Partners in BigWave Within the industries served by BigWave, partner companies are a big part of everyday operations. Without chains of established partner networks, it would be impossible to provide the level of service needed by their (typically) retail clients. Consider a growing but regional IT services firm on the US West Coast. They have […]

Global Tags now available

The ability to tag work orders and schedule items have been in BigWave for some time now. Schedule tags are global in nature, but work order tags have always been defined within project scope. This enables each project to control their own tag structure that suits their individual needs, but sometimes it’s useful to have […]

Introducing the new LastUpdated field for your API client code

Today we released a new API endpoint to inform what work orders have changed since a given date. When properly used, it cuts down client processing time/traffic for applications that need to process specific sets of information from each work order in the system. BigWave records the timestamp each time a work order is updated […]

What is BigWave?

BigWave, founded in 2005, creates service management software that schedules and tracks service, deployments, and maintenance for IT assets in the retail space.  Does your business fall into this category? Read on to learn more about BigWave’s solution directly addresses your unique operational needs! BigWave is focused on enabling your team to easily assign, schedule, […]

Find a user and view their login information

Today, a user emailed looking for a specific person in their system.  Given the name of a person, it’s straightforward to find them and see how they are entered into the system.  In this article I cover different ways to find a person and their login information. There are 3 areas from which a person […]

New API endpoints for invoice information

Many BigWave users leverage the flexible and extensive invoicing features.  This evening’s release will feature an API update that includes invoicing information in work order GET calls. Invoice information is only returned for the single work order GET (vs. the batch call).   From the API if you require the pricing details associated with each […]

Partner Custom Fields

Today we released the ability to define custom fields for Partners.  This continues the upgrades we are making to the partner area including the ability for partners to have their own technician lists and manage them accordingly. To define Partner custom fields… Navigate to the Setup page (Actions/Setup) Choose Global Custom Fields Choose the Partner […]

Monitor Fire Alarm Systems

BigWave helps manage maintenance contracts that require regular site visits on a defined periodic schedule. Whether it be on a weekly, monthly, or yearly basis, BigWave will keep track of the last time a site visit was performed and automatically create and schedule a new work order for the next site visit. A BigWave customer […]

What are projects in BigWave?

To better understand Projects in BigWave, and why these even exist, it’s important to understand the limitations found with most field service management software (FSM) or ticketing systems. BigWave was created to address these limitations. In general, most FSM offerings are “one size fits all”. There is no ability to adjust a work order or ticket to […]