Monitor Fire Alarm Systems

BigWave helps manage maintenance contracts that require regular site visits on a defined periodic schedule. Whether it be on a weekly, monthly, or yearly basis, BigWave will keep track of the last time a site visit was performed and automatically create and schedule a new work order for the next site visit. A BigWave customer […]

What are projects in BigWave?

To better understand Projects in BigWave, and why these even exist, it’s important to understand the limitations found with most field service management software (FSM) or ticketing systems. BigWave was created to address these limitations. In general, most FSM offerings are “one size fits all”. There is no ability to adjust a work order or ticket to […]

Supplier Purchase Orders

Often times supplies needed for a work order come through an outside vendor(s).  Typically, the buying company will issue multiple purchase orders (POs), one for each vendor.  With BigWave, you can now capture those purchase orders in the work order itself.  Not only does this help you keep track of what is expected and PO […]

Designating a project manager

Projects in BigWave now have a designated project manager.  Previously, project roles (to which project team members are assigned) could be designated as “Project Admin”.  And anyone assigned to a project role designated as “Project Admin” were, by proxy, project admins or project managers. Now, starting with version 6.5.85, the “Project Admin” setting for a […]