Introducing the new LastUpdated field for your API client code
Today we released a new API endpoint to inform what work orders have changed since a given date. When properly used, it cuts down client processing time/traffic for applications that need to process specific sets of information from each work order in the system. BigWave records the timestamp each time a work order is updated […]
What is BigWave?
BigWave, founded in 2005, creates service management software that schedules and tracks service, deployments, and maintenance for IT assets in the retail space. Does your business fall into this category? Read on to learn more about BigWave’s solution directly addresses your unique operational needs! BigWave is focused on enabling your team to easily assign, schedule, […]
Find a user and view their login information
Today, a user emailed looking for a specific person in their system. Given the name of a person, it’s straightforward to find them and see how they are entered into the system. In this article I cover different ways to find a person and their login information. There are 3 areas from which a person […]
New API endpoints for invoice information
Many BigWave users leverage the flexible and extensive invoicing features. This evening’s release will feature an API update that includes invoicing information in work order GET calls. Invoice information is only returned for the single work order GET (vs. the batch call). From the API if you require the pricing details associated with each […]
Partner Custom Fields
Today we released the ability to define custom fields for Partners. This continues the upgrades we are making to the partner area including the ability for partners to have their own technician lists and manage them accordingly. To define Partner custom fields… Navigate to the Setup page (Actions/Setup) Choose Global Custom Fields Choose the Partner […]
Monitor Fire Alarm Systems
BigWave helps manage maintenance contracts that require regular site visits on a defined periodic schedule. Whether it be on a weekly, monthly, or yearly basis, BigWave will keep track of the last time a site visit was performed and automatically create and schedule a new work order for the next site visit. A BigWave customer […]
What are projects in BigWave?
To better understand Projects in BigWave, and why these even exist, it’s important to understand the limitations found with most field service management software (FSM) or ticketing systems. BigWave was created to address these limitations. In general, most FSM offerings are “one size fits all”. There is no ability to adjust a work order or ticket to […]
Supplier Purchase Orders
Often times supplies needed for a work order come through an outside vendor(s). Typically, the buying company will issue multiple purchase orders (POs), one for each vendor. With BigWave, you can now capture those purchase orders in the work order itself. Not only does this help you keep track of what is expected and PO […]
Designating a project manager
Projects in BigWave now have a designated project manager. Previously, project roles (to which project team members are assigned) could be designated as “Project Admin”. And anyone assigned to a project role designated as “Project Admin” were, by proxy, project admins or project managers. Now, starting with version 6.5.85, the “Project Admin” setting for a […]