Getting Started
Use this section to get a basic overview of the user interface and how to use important controls such as grids and date/time controls. Before we begin, the contact information for Bigwave support and /or training can be found below: Login To do anything in BigWave requires one to login with their user name and […]
Home Page Overview and My Profile
Here is a quick rundown of the home page… If your home page appears different than the above picture, then either you are logging in as a customer or technician, or your access into the system has been limited by your security role. Contact your company’s BigWave administrator if you feel you need more access […]
Grids and Views
BigWave makes extensive use of grids to display information. Many grids offer the ability to change what is displayed as well as export the data displayed. Let’s take a look at the Technician’s grid which displays the database of technicians loaded into BigWave. Click Home Click the Technicians topic Drop down showing the current grid […]
Bigwave 101
BigWave, at its core, is a work order management system and tracking a technician visit through BigWave happens in a Work Order. Work orders hold any/all information that pertain to that site visit and anything that happens before and after the site visit. Some of the things a work order tracks… If you need to […]
Basic Tutorial: Taco Bell Setup
This tutorial describes the basic setup for any new customer and/or project you might track through BigWave. Each of the following steps provides a deeper understanding of how to use BigWave for your own needs. Basic Scenario You operate a help desk for your customer Taco Bell. When a Taco Bell location’s wireless network goes […]
Login Page
To access BigWave, login with the username/password supplied to your by your company admin. If two factor auth is turned on for your site, then you will need to enter the code sent to your phone/email in the next screen. Your company logo appears here. Click login after entering your username and password. Click to […]
The new Dark Mode theme
Today, we released support for dark mode to BigWave. Many are familiar, but dark mode is a theme style that reduces glare by making backgrounds darker centric vs lighter centric. You might already do this with your phone or computer. BigWave doesn’t adjust to your OS preference automatically (and there are reasons for doing this), […]
Interact with your Partners in BigWave
Partners in BigWave Within the industries served by BigWave, partner companies are a big part of everyday operations. Without chains of established partner networks, it would be impossible to provide the level of service needed by their (typically) retail clients. Consider a growing but regional IT services firm on the US West Coast. They have […]
Global Tags now available
The ability to tag work orders and schedule items have been in BigWave for some time now. Schedule tags are global in nature, but work order tags have always been defined within project scope. This enables each project to control their own tag structure that suits their individual needs, but sometimes it’s useful to have […]
Introducing the new LastUpdated field for your API client code
Today we released a new API endpoint to inform what work orders have changed since a given date. When properly used, it cuts down client processing time/traffic for applications that need to process specific sets of information from each work order in the system. BigWave records the timestamp each time a work order is updated […]